Política de reembolso

Happiness Point has intention you are satisfied with the products.

Below are some key points of our Return/Refund Policy.

Order details: You can return the product purchased directly from us through our website.

Timeframe: Please return the product within 16 days of your purchase. Unfortunately, we cannot accept returns beyond this time period.

To be eligible for a return, your item must be damaged. You’ll also need the receipt or proof of purchase. 

Submitting a request: To start a return, use our https://happiness-point.com/pages/contact option. Through this channel, you can submit your return request and provide necessary details.

Purchase order number: Please provide your Purchase Order number, which you received when placing your order. This helps us track your purchase and streamline the return process. Once we verify eligibility for return (according to our Return Policy), we will issue a Return Authorization Number. Detailed return instructions will accompany this number.

Reimbursement process: Refunds will be issued through the original payment method used for the purchase. Please allow approximately 5-10 business days for the refund to appear on your bank or credit card statement. Some payment providers may process refunds faster, while others may take more time.

If more than 15 business days have passed since we’ve approved your return, please contact us at hello@happinesspoint.store.

Please note that we are not responsible for lost or stolen products.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@happinesspoint.store.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.